Payment Policy
Full payment is required 24 hours before check-in. 1.5% credit card surcharge applies to Visa and Master Card and 3.5% surcharge applies to Amex and Diners Card payments.
Rambutan will hold a bond for the duration of your stay - $100 bond for all private rooms and a $30 bond for all Dormitory rooms. If the room entry card is lost $5 per lost card will be subtracted from the room bond.
Cancellation Policy
Your credit card details will be used to guarantee your reservation, with full payment due 24 hours prior to check-in. In the event of a non-arrival or less than 24 hours’ notice of cancellation is given, your first nights’ accommodation will be charged by the hotel.
Terms And Conditions
This website acts as a booking agent only for the accommodation advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services. It is recommended all bookings are confirmed 48 hours in advance of your stay by calling +61 7 4051 5777. We are not liable for changes to accommodation, pricing, times or inclusions; all of which are subject to change without notice. Neither this site, nor any associated company or agent advertised through this site is responsible for costs or losses resulting from alterations, cancellations, loss of baggage, delay or personal injury. We strongly recommend everyone has their own travel insurance.
